Privacy Policy

The workspace processes the questions, listing identifiers, and research inputs you submit. Market-sentiment inputs can include property and investment assumptions. These are analysis inputs, not a request for account numbers, identity documents, payment details, or other sensitive financial information.

AskPropertyAI uses Firebase Authentication for Google and email/password sign-in. We receive your Firebase user identifier, email address, verification status, and display name. AskPropertyAI does not receive or store your Google password or email-account password.

Guest-capable routes assign a random opaque browser identity in a signed HttpOnly, SameSite=Lax cookie that lasts at most 14 days and use a keyed network digest for anti-abuse limits. Guest chats and lifecycle records are stored in a durable guest account. Guest data controls provide export and deletion for the current browser identity; inactive guest-only accounts are currently scheduled for deletion after 30 days.

When referrals are enabled, invitation delivery may process a consenting recipient's email address and the invitation details. The private account service stores a keyed digest rather than the recipient address.

Homy may process your website-help question, the current page, sign-in state, visible guide targets, and a short recent exchange. Homy text uses browser session storage and is not saved to your account, Property Passports, documents, or main research chats.

First-time demo status, personalization choices, support drafts, interface preferences, selected property/document context, listing or address input, workflow references, pending attachment state, and an active job identifier may be stored locally. Session storage can hold a pending property message and context and Homy conversation text. Guided Property Viewing can use local storage and IndexedDB for offline drafts and queued evidence. Clearing site data removes device-only records but does not delete server-side account or guest data.

The support page saves a device draft. After verified sign-in, submission sends and durably stores the request type, subject, description, optional plan request, page route, language, time zone, account reference, status, timestamps, and reference number. Submitted support requests are included in account export and remain until account deletion or another approved removal process applies. Do not include unnecessary sensitive or confidential information.

Connected inference or search providers may process submitted text or approved evidence to produce results. External providers have their own data practices, and optional features remain unavailable until their provider and privacy gates are approved.

When enabled, the private service records the submitted assumptions, evidence cutoff, approved source and adapter versions, citations, coverage, model provenance, and reproducibility metadata. Direct identifiers, sensitive personal data, restricted records, and raw personal data are rejected from this workflow.

Market-sentiment request and result records are retained for 90 days by default, operational job records for 30 days, and security or audit events for seven years, unless a shorter source-rights period, legal obligation, hold, incident need, or deletion requirement applies.

When enabled, Guided Property Viewing may store property details, listing material, documents, photographs, room assignments, checklist progress, observations, questions, answers, reports, and review history for your verified account.

Recording starts only after you activate the microphone. Audio and transcripts remain with the property until deleted. You are responsible for any required consent. The workflow does not use wake-word listening, speaker recognition, or voice biometrics.

Chat voice input uses the speech-recognition feature supplied by your browser or operating system. Depending on that product, it may send microphone audio to its provider under that provider’s privacy terms. AskPropertyAI receives the resulting transcript in your draft, not the microphone audio. The transcript is handled like text you type and is sent to or stored by AskPropertyAI only if you submit the message.

Original viewing media is kept in private object storage. The private service may provide short-lived, access-controlled copies to configured vision or transcription providers for requested analysis. Separate improvement use is off unless you deliberately opt in.

Connected and guest account data follows the retention, export, deletion, and recovery controls available for the relevant feature. Submitted support requests have no separate fixed expiry in the application schema and remain account-scoped until account deletion or another approved removal process applies. Shared viewing links exclude original audio, source documents, and unselected media by default and stop working when revoked or expired.

For signed-in users, workspace deletion retains the Firebase sign-in profile. Using it after erasure can create an empty workspace. For complete account closure, contact support before scheduling workspace deletion so that we can also remove your sign-in profile. This interface cannot cancel a submitted deletion request. Signing out alone does not remove your workspace or sign-in profile.

You can sign out, manage available account and property controls, clear browser data, and use supported signed-in or guest export and deletion actions. The support page can submit a durable general support request after verified sign-in, but it is not designated as the formal privacy-rights or legal-notice channel and does not itself promise statutory verification, response, appeal, or escalation procedures.